At Blake Nest, we strive to ensure that you are completely satisfied with your purchase. Below are the guidelines for refunds, returns, and exchanges.
1. Refund and Return Guidelines
- Return Window: You have 3 days from the date of delivery to request a return or exchange for any items that are defective or damaged upon receipt.
- Condition of Products: To be eligible for a return, products must be unused and in the same condition as when you received them, in their original packaging.
- Non-Returnable Items: We do not accept returns for products that are not defective or damaged. Please ensure that you review your order carefully before confirming your purchase.
2. Process for Returns
- If you receive a damaged or defective product, please contact our customer service team within 3 days of delivery to initiate the return process.
- To start a return or report a defect, please contact us at [email protected].
- You will need to provide details of the issue and may be asked to submit photos of the damaged product for verification.
3. Exchange Policy
- If you would like to exchange an item for a different size, color, or product, please follow the return process. Exchanges will be handled based on product availability and are subject to stock.
4. Cash on Delivery (COD) Refunds
- Refund Method: Since we only accept Cash on Delivery (COD) as a payment method, refunds will be processed as a store credit or replacement product, depending on the nature of the issue.
- No Online Payments: Since no online payments are accepted, we do not issue cash refunds via electronic payment methods. Refunds or exchanges are processed through delivery of a replacement product or as store credit for future purchases.
5. Warranty
- Our products come with a standard warranty for defects in manufacturing. If your product is found to be defective within the warranty period, we will provide a replacement or repair at no extra cost.
- Warranty coverage is subject to the specific product category and may vary.
6. Shipping Costs for Returns
- In the event of a return due to defective or damaged products, Blake Nest will cover the shipping costs for the return.
- For other return requests, the customer may be responsible for return shipping charges.
7. Contact Us
For any inquiries regarding refunds, returns, or exchanges, please contact our customer support team at:
- Email: [email protected].